Lot of things we don’t know or understand until we experience them ourselves, we take our parents for granted, their only purpose to take care of us. As a teenager I got into an argument with my mother over my behavior. I told her I never asked to be born and got silence back. I thought I had won the argument. Now a livetime later I understand she was so chocked she had nothing to say, unless of course she felt guilty having given birth to an idiot.
I was at a disadvantage with my mother, she the oldest of six brothers and when there was something she didn’t like about me, I was told how that specific trait was just like one of her brothers. Sometimes I felt, and still do, I had been put together in a scrap yard from bad parts out of her brothers.
When I came to this country many years ago I actually believed the commercials on television, if they told me theirs was the best dog food I bought that dog food. Ones I got into an argument at a local pet food store, the owner tried to tell me the store brand was just as good or better than the national brand I was buying. I was not about to accept that, knew better, seen the truth on television. I remember how angry he got, had a hard time containing himself. But of course, it was all about rejection, he was hurt because I rejected him because I didn’t want his dog food. Now 30 years later I see the tears, not that he cried, but behind that anger was the pain of rejection. I still remember his bags with a lot of red on them and the one I was buying mostly blue.
It is not a good feeling to be rejected but I never ever knew business was all about love, never ever occurred to me. Now we have been direct marketing for almost two years, felt the excitement of new customers, the satisfaction of having steady relationship with a customers that order again and again and the pain of rejection.
Sometimes we don’t even know why we are being rejected, somebody orders a few times and then suddenly stops. What happened, did one say or write the wrong thing? The product not satisfactory? Price? Cuts missing? What? And the pain of rejection sets in as one realizes it was all about loving and being loved.
Yesterday me and my wife were packing an order, a quarter of a steer going to Manhattan. Me sorting the cuts, calling them out and she writing every thing down “in her secrete code nobody understands”. We finished and packed the order. Later we found out the customer wanted part of his part to go to New Jersey. Maybe to his mother, his sister, friend, none of our business. No problem, that’s what we do.
So we went out and picked out the cuts he wanted to go toNew Jersey only to find out one of the cuts was not in the order. After looking in the freezer we found it there. My wife had written it down, meaning I must have called it out, she saying I must not have put it into the order. I know there is an another explanation but can’t figure what.
The moral of the story, please, please, please let us know if we mess up, no matter what. Then we can fix it and continue in our business of love, it is all about love anyway.
Ps. I read this to Temma. She said this about her secret code was underhanded, obvious it was my fault, she had written it down. I pointed out that maybe she didn’t write it but crossed out the wrong cut or something. She remembers this petfoodstore, called “Red barn”, the owner somewhat intense.